On Monday, I took my car to the dealership. It’s two months old, I bought it new.
Check engine light comes on. Random tire pressure lights go on and off.
The day before Thanksgiving, I’m researching the issue that is Transmission related, and call the dealership in a panic. They said it was a software issue, I took it in. They upgraded the software. Problem fixed? No. Problem back.
Friday after Thanksgiving, the check engine light comes on with an unknown issue with the power train. So I trot myself back to the dealership. I’ve done my homework, bring up the transmission issues known, and dealt with, and not happy that I had to come back.
The “service coordinator” I got wasn’t a happy camper…he didn’t like my questions, my research, or my requests. My husband works for a public utility, and the “service coordinator” started spouting off that his gas had been turned off serveral times, and wanted to know what the company policy (at my husband’s company) was on gas payments. My husband works for the electrical side of company. Our “service coordinator” told me I would just have to drive the car till the following Wednesday and pay for a rental. They would “keep the car till its fixed”.
I left the dealership unhappy and quite angry. They made the mistake of sending me a satisfaction survey…..the “service coordinator” I rated poorly, and left a detailed account of the experience actually had the audacity to call my husband at work and asked him why we rated him so poorly. He didn’t understand.
Although the other dealership was friendlier, the path to resolution has been very slow. They will replace my transmission, and computer. They will provide a loaner, but not until the Manufacturer approves it, which hasn’t happened yet. They have had it 4 days so far.
In other auto related news:
We just purchased a 16 foot utility trailer for the farm. Bringing it home last night the trailer’s brakes locked up, and smoke came from the trailer, and it started dragging our truck. We spent 3 hours dealing with roadside assistance. (My eye is twitching.)
The trailer shop fixed the wiring issue, without mishap.
Today, I got to lunch with my gal pals. I didn’t realize all the pent up frustration I had going on.
When I spewed out my story, my lovely friends bought me a really big Moscow Mule, patted my back, and gave me tons of support.
It’s so cool to have supportive pals when navigating the bureaucratic mess of a government run auto dealer.
In the saga of the auto repair, I’m keeping detailed records, just in case those proposed law suits come to pass. I’m keeping my pals close, and I’m discovering the benefits of the whole Mule craze.
Has it ever worked for you?